You may return most new, unopened items within 14 days of delivery
for a full refund. We'll also pay the return shipping costs if the
return is a result of our error (you received an incorrect or
defective item, etc.).
You should
expect to receive your refund within four weeks of giving your
package to the return shipper, however, in many cases you will
receive a refund more quickly. This time period includes the transit
time for us to receive your return from the shipper (5 to 10
business days), the time it takes us to process your return once we
receive it (3 to 5 business days), and the time it takes your bank
to process our refund request (5 to 10 business days).
If you need to
return an item, simply login to your account, view the order using
the "Complete Orders" link under the My Account menu and click the
Return Item(s) button. We'll notify you via e-mail of your refund
once we've received and processed the returned item.
Shipping
We can ship to
virtually any address in the world. Note that there are restrictions
on some products, and some products cannot be shipped to
international destinations.
When you place
an order, we will estimate shipping and delivery dates for you based
on the availability of your items and the shipping options you
choose. Depending on the shipping provider you choose, shipping date
estimates may appear on the shipping quotes page.
Please also
note that the shipping rates for many items we sell are
weight-based. The weight of any such item can be found on its detail
page. To reflect the policies of the shipping companies we use, all
weights will be rounded up to the next full pound.
